TERMS & POLICIES

Terms and Conditions

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These Terms and Conditions govern the use of www.vavanuts.com (the "Website"), operated by VAVA ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by the following terms. If you disagree with any part of these terms, please do not use our Website.

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1. General Terms

By using this Website, you confirm that you are at least 18 years old or are accessing the Website under the supervision of a parent or legal guardian. You agree that any information provided by you is accurate, and you will notify us of any changes.

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2. Products and Services

All products listed on the Website are subject to availability. We reserve the right to modify or discontinue any product or service without prior notice. Prices are subject to change without notice.

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3. Pricing

All product prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Prices may fluctuate due to market conditions, but once an order is confirmed, the price remains fixed.

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4. Payment

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets. Payments must be made in full before the order is processed. We do not store your payment information.

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5. Intellectual Property

All content on the Website, including images, text, logos, and graphics, is the intellectual property of VAVA and is protected by Indian copyright laws. Unauthorized use or reproduction of any content is prohibited.

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6. Limitation of Liability

VAVA will not be held liable for any direct, indirect, incidental, or consequential damages that arise from the use of, or inability to use, our Website or services. In no event shall our liability exceed the amount paid by you for the product.

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7. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes related to these Terms and Conditions will be subject to the jurisdiction of the courts in Gandhinagar, Gujarat.

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Return & Refund Policy

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At VAVA, we strive to deliver top-quality products to our customers. However, if for any reason you are not satisfied with your purchase, we have a fair and transparent return and refund policy.

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1. Return Eligibility

You may return any product within 10 days of delivery, provided the following conditions are met:

The product must be unused, unopened, and in its original packaging.

Products that are tampered with, damaged, or not in their original condition will not be eligible for returns.

Food items that are perishable and have been opened are not eligible for return.

2. Return Process

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To initiate a return, please contact our customer support at official.vavafresh@gmail.com with your order number and reason for return. Once your return request is approved, you will be provided with instructions to return the product to our warehouse. Please ensure that the product is securely packaged to prevent damage during transit.

3. Refund Process

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After receiving and inspecting the returned product, we will process your refund within 7-10 business days.

Refunds will be issued to your original payment method. Depending on your bank, refunds may take additional time to reflect in your account. Shipping charges are non-refundable.

4. Exchange

We currently do not offer product exchanges. If you wish to replace a product, please return the original item and place a new order.

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Shipping & Cancellation Policy

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We are committed to providing timely and efficient delivery of all our products. Below are our shipping and cancellation policies:

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1. Shipping Policy

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Processing Time: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time: Orders are typically delivered within 3-7 business days, depending on your location. For remote areas, delivery may take up to 10 business days. 

Tracking: Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.

2. Cancellation Policy

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Order Cancellation: You may cancel your order within 24 hours of placing it, provided the order has not been dispatched. After the dispatch, orders cannot be cancelled.

How to Cancel: To cancel your order, please contact our customer support team with your order number at official.vavafresh@gmail.com.

Refunds for Cancellations: If your cancellation request is approved, we will process a full refund to your original payment method within 5-7 business days.